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242 Wythe Ave #4, Brooklyn, NY 11249
1-090-1197-9528
office@ourbusiness.com

FAQs

Below, you will find some commonly asked questions along with their corresponding answers.

What is Responder?

Responder is an innovative service app designed to revolutionise towing and transport services. It connects users with professional towing operators and transporters equipped to handle a wide range of vehicles and cargo, including heavy equipment, oversized loads, building materials, and more.

How do I request a towing service?

Responder operates through a user-friendly mobile application available. Users simply download the app, register, and can then request assistance for towing services, vehicle breakdowns, or transporting specialised cargo. Responder connects them with nearby service providers for quick and efficient assistance.

Is Responder available on both Android and iOS devices?

Yes, Responder is available for download on Google Play for Android devices and the Apple App Store for iOS devices.

Who can use Responder?

Responder is available for both individuals and businesses requiring towing or transport services. Whether you’re a stranded motorist in need of roadside assistance or a company requiring reliable transport for heavy equipment, Responder has you covered.

Who type of services does Responder offer?

Responder provides a comprehensive range of services, including:

  • Roadside assistance for vehicle breakdowns
  • Towing services for cars, trucks, and motorcycles
  • Transport services for heavy equipment, oversized loads, building materials, and event productions
  • Specialised assistance for unique transportation needs
What Responder doesn't offer?

Responder provides a comprehensive range of services tailored to meet the diverse needs of drivers and businesses. However, there are certain services that we do not offer:

  • Accident Towing: While Responder offers towing services for vehicles experiencing mechanical issues or breakdowns, we do not provide towing services for accidents. In the event of a vehicular accident, we recommend contacting local authorities or emergency services for assistance.
  • Other Emergency Services: While Responder specializes in roadside assistance and towing for vehicles, we do not offer services for other types of emergencies unrelated to vehicles. Our focus is solely on assisting drivers and businesses with vehicle-related issues.

By focusing on our core services, Responder ensures that we deliver efficient, reliable, and specialised assistance to drivers and businesses with transportation needs.

How do I track the arrival of the tow truck?

Once your request is accepted, you can track the tow truck’s real-time location and receive estimated arrival times directly in the app.

Is Responder safe to use?

Absolutely! We prioritise safety with our app’s built-in safety measures and emergency procedures to ensure a secure experience.

What makes Responder different from traditional towing services?

Responder offers a user-friendly interface, quick service, and real-time tracking, making it more efficient and convenient than traditional towing services.

What areas does Responder serve?

Currently, we focus on providing towing services in Geelong, Melbourne area, with plans to expand to more locations in the future into New South Wales and Queensland.

How can I reach Responder for support or inquiries?

You can contact us at support@responder.au for support or any inquiries.

How to delete Your Responder Account?

If you no longer wish to use Responder and want to delete your account, you can follow these simple steps:

1. Open the Responder App: Launch the Responder app on your mobile device.

2. Go to Settings: Navigate to the “Settings” menu within the app. This can usually be found by tapping on your profile icon or accessing the menu options.

3. Find Account Settings: Look for the section labeled “Account Settings” or “Profile Settings” within the Settings menu.

4. Locate Delete Account Option: Within the Account Settings section, you should see an option to “Delete Account” or “Deactivate Account.” Tap on this option to proceed.

5. Confirm Deletion: Responder may ask you to confirm your decision to delete your account. Follow the on-screen prompts to confirm your choice.

6. Provide Feedback (Optional): Optionally, you may be given the opportunity to provide feedback on why you’re deleting your account. This feedback can help Responder improve its services in the future.

7. Delete Account: Once you’ve confirmed your decision, your Responder account will be deleted permanently. Please note that this action cannot be undone, and all account data, including trip history and preferences, will be removed.

8. Uninstall the App: After deleting your account, you can uninstall the Responder app from your device if you no longer wish to keep it.

Need Help? If you encounter any issues or have questions about deleting your Responder account, you can contact our customer support team for assistance. Simply reach out to us through the app or via email at support@responder.com, and we’ll be happy to help.

What are the costs associated with using Responder?

Our pricing varies based on the distance and type of service required. You can find detailed pricing information in the app.

How can I provide feedback about my experience with Responder?

We value your feedback! You can share your thoughts and suggestions through the app’s feedback feature.

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